Return Policy
Caltexscientific.com offers the following terms for returning the products.
- We accept the return within 21 days from the invoice date of your purchase.
- All returns will incur a 25% restocking fee.
- Used items with missing parts, accessories, manuals, and original packaging are subject to a 25%-50% restocking fee, depending on the conditions.
- The item must be shipped back in the original packaging.
- Customers are responsible for shipping the returned product.
- Returns only apply to products purchased directly from Caltexscientific.com.
We do not accept returns for refund for any of the following conditions:
- Items have been disassembled where structural parts were opened up, removed, unscrewed, tampered with, or broken by the user.
- Consumable or disposable products.
- Damaged products are caused by improper use or accidents.
Return Instructions
- Please submit the Return Request Form.
- Once your Return Request is approved, we will email you the Return Merchandise Authorization Number (RMA) and Ship-To Address for your return.
- Please securely pack the products in their original packaging and put them in a box to avoid damage during transit.
- Please use FedEx, UPS, or DHL for return shipping. We recommend you purchase shipping insurance.
- After receiving the returned products, refund processing takes 5-10 business days.