Return Policy

Caltexscientific.com offers the following terms for returning the products.

  • We accept the return within 21 days from the invoice date of your purchase.
  • All returns will incur a 25% restocking fee.
  • Used items with missing parts, accessories, manuals, and original packaging are subject to a 25%-50% restocking fee, depending on the conditions.
  • The item must be shipped back in the original packaging.
  • Customers are responsible for shipping the returned product.
  • Returns only apply to products purchased directly from Caltexscientific.com.

We do not accept returns for refund for any of the following conditions:

  • Items have been disassembled where structural parts were opened up, removed, unscrewed, tampered with, or broken by the user.
  • Consumable or disposable products.
  • Damaged products are caused by improper use or accidents.

Return Instructions

  1. Please submit the Return Request Form.
  2. Once your Return Request is approved, we will email you the Return Merchandise Authorization Number (RMA) and Ship-To Address for your return. 
  3. Please securely pack the products in their original packaging and put them in a box to avoid damage during transit.
  4. Please use FedEx, UPS, or DHL for return shipping. We recommend you purchase shipping insurance.
  5. After receiving the returned products, refund processing takes 5-10 business days.