Warranty

What is covered?

Our products are warranted against the manufacturer’s defects in material and workmanship from the original date of purchase based on the invoice date for one (1) year.

What is not covered?

  • The warranty does not apply for consumable accessories and parts such as bulbs, batteries, fuses, cords, optical components or any add-on accessories.
  • The warranty does not cover ordinary wear and tear or damage caused by improper use or accidents (drops).
  • The warranty does not cover products that have become inoperable due to lack of maintenance.
  • Warranty is void when products are disassembled, structural parts are opened up, removed, unscrewed, tampered with, or broken during use or in the user’s possession.

Warranty Instructions

1. Please email us at sales@caltexscientific.com with the following information:

  • Your name, phone, and email
  • The Model and Serial Numbers of the product
  • Photos and screenshots of the defect to help us understand the issues

2. We will issue an RMA number for you to send us the product for warranty inspection. Customers are responsible for the shipping fee for shipping in and returning the products.

  • Please package the product securely with packing materials and in a box to ensure no damage during transit.
  • After receiving the products, we will examine them in 2-3 business days and advise you.

Outcomes

We will send you a replacement if the cause is due to manufacturing defects and under warranty period.

If the cause is not due to manufacturing defects or not under warranty period, we will contact you with repair or replacement costs.